What is Cozumel Day Passes Cancellation and Refund Policy?
Cozumel Day Passes refunds all deposits up to 11 days prior to your sail date. Within 11 days we are unable to refund your deposit however you will not be responsible for the remaining balance.

Do I have to be coming into Cozumel off a Cruise in order to purchase Cozumel Day Passes?
Cozumel Day Passes are only available for cruisers. We are contracted with our resorts to offer day passes to cruise passengers only; a cruise issued ID is required upon check-in.

How Can I Pay for my Cozumel Day Pass?
Depending on the resort you are either required to pay a small deposit or pay in full. Please check the payment policies of the specific resort you are looking at.

I have young babies, are they complimentary?
Yes - all of our resorts have complimentary passes for infants & toddlers. Please visit the resort page to find our specific age requirements.

Are child rates the same at all resorts?

No - Children's rates vary depending on the resort you are visiting.

Does Cozumel Day Passes offer transfers?
Transfers are not included. Taxi service is readily available at the cruise port and all of our resorts are located within a convenient distance form the cruise pier.

What if my ship misses the port?
All passes are valid and non-refundable rain or shine. All are fully refundable should your ship miss the port for any reason.

How far in advance should I buy my passes?
Space is very limited at our resorts. Book in advance to ensure your spot is secured.

Are Cozumel Day Passes sold onboard my cruise ship?
No - Resort passes MUST be purchased online in advance from CozumelDayPasses.com

Can I buy a resort pass at the port?
No - Resort passes MUST be purchased online from CozumelDayPasses.com
Do I pay in full now or do I pay a deposit now?
Many of our resorts only require a deposit to be paid at the time of purchase. However we do offer some resorts that do require full payment in order to purchase a pass.

How can I save money if I am part of a group?
Yes - We offer a discount to groups of 16 guests or more on most Cozumel Day Passes. Contact us for group information.

Do resort passes include a guest room?

Guest rooms are not included; our resort passes only include use of the public facilities (pool, beach, restaurant).

Are all resort passes “all inclusive”?

Most of our resorts have all inclusive passes, please check the resort description for complete details and inclusions as they do vary by resort.

Must I print my pass or can I use my smartphone or tablet to check-in?
It is always recommended to print your pass however you may show your pass on a smart phone or tablet at check in.

Can I use my credit card to pay the balance at the resort?
Yes - Credit Cards are accepted at the resort for final payments. Cozumel resorts are cashless and require a credit card for the balance due.

Are tax and gratuity included?
Yes! All of our Cozumel Day Passes include tax and gratuity

What if my ship changes the visit date while I'm at sea?
Our resorts will look forward to welcoming you on the new arrival date.

Is this a real vacation resort or timeshare?

This is not a timeshare property. We only sell passes to vacation resorts!

Do you offer Travel Agent Commission?
Cozumel Day Passses are not commissionable. Please check our sister company; ResortforaDay.com for information on commissionable resort day passes.
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800-527-8646 Monday - Saturday 9AM to 7PM EST or SALES@COZUMELDAYPASSES.COM
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